Be part of a great team from a global companyJoin our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities.Coordinate with client and OM to make sure Contact Center Operation running wellMonitoring daily activity of Contact Center OperationEnsure administration process of team member related attendance, schedule, and permit or leaveMaintain KPI Contact Center (CSAT, FCR, AHT, etc)Validation on Quality Monitoring PerformanceTraining and Coaching team memberProvide daily, weekly, and monthly reportSkill RequirementsMinimum D3/S1 education backgroundFluent in english is a must both speaking and writingHave minimum 1 year experienced in the same positionhave strong knowledge in EcommerceCustomer experience oriented and team work playerGood communication and strong analytical thinkingFast learner and problem solverWilling to be placed in Semarang and working on shifting scheduled
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